Refund & Returns

At Forest Distribution Division, we are committed to providing high-quality products and excellent customer service. We understand the importance of customer satisfaction, which is why we offer a straightforward 30-day returns policy to ensure you can shop with confidence.

1. Deposit & Payment

A 60% deposit is required to open a job card and begin the design or preparation of a custom order.

Production will commence once the deposit has been received and any required artwork or specifications have been approved.

The remaining 40% balance must be paid in full before the order is dispatched.

2. What Can Be Returned?

Eligible products purchased from Forest Distribution Division may be returned within 30 days of receiving the order, provided they meet the conditions outlined below.

3. Return Eligibility

• Items must be in their original condition, unused, and unwashed.

• Products must be returned in their original packaging where applicable.

• Customised or specially ordered items are eligible for return only if they are defective or incorrect.

• Proof of purchase or an order number must be provided when requesting a return.

4. How to Initiate a Return

Step 1: Contact Us

Contact our customer service team within 30 days of receiving your order. Please provide your order number, product details, and the reason for your return.

Step 2: Return Authorisation

Our team will review your request and provide a return authorisation number, along with further instructions on returning your item.

Step 3: Package Your Return

Ensure the product is securely packaged to prevent damage during transportation. Include the return authorisation number inside the package.

Step 4: Ship Your Return

Use a reliable courier service to return the product. We recommend using a tracked and insured delivery service, as Forest Distribution Division cannot accept responsibility for items lost or damaged during return transit.

5. Refunds

• Once we receive and inspect your returned product, we will notify you of the outcome.

• Approved refunds will be processed using the original payment method.

• Please allow 7–14 business days for the refund to reflect in your account, depending on your payment provider.

• A handling fee of 3–5% may apply to eligible returns and refunds where permitted by applicable law.

• No handling fees will apply to returns involving defective, damaged, or incorrect products where the customer is entitled to a remedy under applicable consumer protection legislation.

6. Refund Policy for Delayed Artwork Approval

For orders requiring artwork or design approval:

• If artwork approval is not received within 20 days from the date of payment, customers may request a refund.

• A 20% service fee may be deducted from the refundable amount to cover reasonable administrative and processing costs, subject to applicable consumer protection legislation.

• Artwork approval is required before production can begin.

• Approval may be provided via email, WhatsApp, or another form of written confirmation.

• Once artwork has been approved, changes may not be possible if production has already commenced.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Forest Distribution Division as soon as possible.

Our team will assess the issue and arrange an appropriate remedy, including replacement, repair, or refund where required by applicable law, at no additional cost to the customer.

8. Return Shipping Costs

• Return shipping costs are generally the responsibility of the customer for change-of-mind returns.

• If the product is defective, damaged, or incorrect, Forest Distribution Division will arrange or cover reasonable return shipping costs where required by law.

• Original delivery charges are generally non-refundable for change-of-mind returns, subject to applicable law.

9. Contact Information

For questions regarding returns, refunds, or product enquiries, please contact Forest Distribution Division.

Business Name: Forest Distribution Division

Website: https://deforest.co.za/

Email: sales@deforest.co.za

Phone: 066 364 2042

Our customer service team will gladly assist you with any questions or concerns regarding your purchase.

Thank you for choosing Forest Distribution Division.

We are committed to providing quality motorcycle parts, accessories, and performance products, backed by reliable service and customer support.